Some things you should know before you buy a sex doll

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Which countries can be shipped and which cannot be shipped? 

First of all, it is better to know whether the sex doll can be shipped to your country before you buy it. In a nutshell, we can ship in North America and European countries, but not in the Middle East, Africa, South America, and other countries and regions. You can read this article for details. If your country is not shown above, or you still don’t understand, you can directly email our customer service.





What does a sex doll contain?

Usually, a sex doll order will include a whole doll’s body (it has hands and legs), a separate doll’s head, some free small accessories, such as a wig, a set of clothes, a heating rod, gloves, or cleaning tools, etc (it depends on availability).

It should be noted that our dolls are all shaped by makeup, and the clothes and props displayed on the website are only used for doll photography and are generally not part of the order. If you particularly like some additional things in the photo, such as clothes, wigs, accessories, please remember to communicate with us before placing the order, we will assist you to purchase as much as possible to meet your needs.


How to place an order of sex dolls?
Log on to our website, browse and select the doll style, then determine the doll options such as head shape, wig, skin color, eye color, vagina type, foot type, etc., and submit the order to the shopping cart. Then choose the shipping method and fill in the billing details (shipping address and contact number must be accurate). Finally, choose the payment method, the website now allows you to use bank transfers (Euro accounts) and credit cards (VISA, Mastercard, American Express) directly. If you need to use bank transfer (USD account), Paypal, Western Union, etc., please remember to contact us before placing your order and we will send you the payment account information via email. After we receive your order information and payment, we will contact you via email and arrange production as soon as possible.
In addition, you do not need to register on the website, which is to better protect the security of users’ personal information. In addition, if you need more different types of wigs, or need to change the makeup of your doll, you can contact our customer service before placing an order and make a note of it when you place your order so that we can serve you better.

What is the whole process of the order?
First, your order needs to be submitted and payment is successful. After that, we will arrange the production according to the order details. After completion, we will send the real photos to the customer for reconfirmation before shipping. After that, we will arrange the nearest flight for delivery, usually UPS is preferred. We will update the tracking number to the customer as soon as it is available so that the customer can track the logistics information.
It is important to note that the customer is responsible for customs clearance (we will report the value of the shipment as lower so that the customer can pay less). This is the customer’s name for customs clearance, which is a normal operation and nothing to worry too much about (we have ensured that the customer’s country can be shipped normally until the order is received and shipped).
Finally, the courier will contact the customer and arrange delivery (no signature service is required). Of course, if you are temporarily unavailable to pick up your package at home, you can also pick it up yourself. You just need to arrange an early pickup time for them before the courier.

What is your privacy policy?
The privacy of our customers is of utmost importance to us. Customers do not need to register as a member on the website to place a payment order. Dolls will be delivered carefully and securely in unisex packaging. There is no customer information on the carton and no specific instructions or labels to show what is inside.
Also, for customs purposes, we write “silicone model” or “model” on the invoice, without any child or gender-related text.
In accordance with our internal security policy, we will use customers’ personal information securely (usually only for shipping). We are committed to protecting your privacy and will not share your full name, email address, email and other personal information with others without your consent.

What is the return and refund policy?
Normally, dolls will begin production within 12 hours of successful payment for an order. Therefore, it is difficult to cancel an order more than 12 hours after submission. If you change your mind after placing your order and no longer need it, please let us know as soon as possible and we will consider whether we can suspend production of your order. If your order can be cancelled, your payment will be refunded to the original credit card you used to place the order. For PayPal orders, it will be automatically refunded to your account.
Please note that once production of a custom doll begins, it will not be cancelled for any reason, as it is only customized for you, but delivery to your address can be stopped. If your order is shipped, you will also be responsible for the actual return shipping costs.
Sex dolls are personal items. If you receive a shipment due to personal preference or other non-objective reasons, we do not support returns or exchanges for the time being. If you receive a damaged package, please contact us within 24 hours of signing for it. We will determine a reasonable return, replacement or compensation service based on the specifics of the damage. All products returned for quality issues will be destroyed and not sold again.

How to maintain sex doll ?
Nowadays more and more people buy sex dolls for themselves and they really want to know how to maintain their sex dolls well. If you use and maintain the dolls as we suggest, the dolls will keep for more than two years. For more tips check out another article here.
For further questions and special requests, please feel free to contact us. We’ll get back to you within twelve hours!

OUDoll is a high-quality supplier specializing in making mini sex dolls.